Are Your Policies CQC-Ready — or Just Sitting in a Folder?
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Every provider has a policy folder. But in tenders and CQC inspections, having policies isn’t enough. The question is: do staff understand and apply them in practice?
📋 Beyond the Binder
Commissioners and CQC assess more than just what’s written down. They want to see:
- How policies are communicated to staff
- How you check policies are followed
- How you keep them updated and relevant
Referring to this in tenders — especially under leadership, governance or continuous improvement questions — helps you stand out from generic responses.
✅ Good Practice Looks Like This
- Induction includes training on key policies
- Staff sign to confirm understanding (not just receipt)
- Spot checks or audits test policy understanding in action
- Policies are reviewed annually and after any major incident
Describe these habits clearly in your bid — they show embedded quality, not just compliance.
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Updated for Procurement Act 2023 • CQC-aligned • BASE-aligned (where relevant)