News

Digital Inclusion as a Safeguarding and Risk Ma...

Digital exclusion can create safeguarding risks by limiting access to information, support and oversight. This article explores how providers should treat digital inclusion as part of their safeguarding framework.

Designing Digital Services That Do Not Exclude ...

Poorly designed digital systems can unintentionally exclude vulnerable adults from care and decision-making. This article explores how providers can design inclusive digital services that meet regulatory expectations.

Digital Inclusion for Families, Carers and Unpa...

Families and unpaid carers increasingly rely on digital systems to engage with adult social care. This article explores how providers can reduce digital exclusion for families while meeting commissioner and...

Accessible Digital Communication in Adult Socia...

Digital communication can improve access to care information, but only if it is genuinely accessible. This article explores how providers can design, deliver and evidence accessible digital communication.

Reducing Digital Exclusion for People with Comp...

People with complex needs are at the highest risk of digital exclusion in adult social care. This article explores how providers can identify, reduce and evidence action on digital exclusion...

Supporting Digital Access While Respecting Choi...

Not everyone wants or is able to engage digitally. This article explores how adult social care providers can support digital access while respecting choice, consent and legal rights.