News
From Blame to Insight: Creating a Just Culture ...
People won’t speak up if they fear being blamed. A just culture changes that — and improves safety.
From Blame to Insight: Creating a Just Culture ...
People won’t speak up if they fear being blamed. A just culture changes that — and improves safety.
Lessons from Near Misses: Learning Without the ...
Incidents don’t need to cause harm to teach you something — but only if you’re listening.
Lessons from Near Misses: Learning Without the ...
Incidents don’t need to cause harm to teach you something — but only if you’re listening.
From Incident to Improvement: How to Close the ...
It’s not enough to investigate an incident — you need to prove what changed as a result.
From Incident to Improvement: How to Close the ...
It’s not enough to investigate an incident — you need to prove what changed as a result.
Turning Near Misses into Learning Opportunities...
Near misses are free lessons. Don’t waste them. Show how you learn before harm occurs.
Turning Near Misses into Learning Opportunities...
Near misses are free lessons. Don’t waste them. Show how you learn before harm occurs.
From Incident to Insight: How Great Services Le...
Good providers record incidents. Great providers reflect on them — and change.
From Incident to Insight: How Great Services Le...
Good providers record incidents. Great providers reflect on them — and change.
Learning Logs: Turning Incidents into Improvements
Logging incidents isn’t enough — your bid needs to show how you learn and improve.
Learning Logs: Turning Incidents into Improvements
Logging incidents isn’t enough — your bid needs to show how you learn and improve.