Using Technology to Enhance Person-Centred Planning in ABI Services
Technology is playing an increasingly important role in supporting person-centred planning within acquired brain injury (ABI) services. From digital care records to assistive technologies, providers have new opportunities to improve consistency, accessibility and outcomes. Commissioners and inspectors are also beginning to expect providers to demonstrate how technology supports quality, governance and person-centred delivery. For broader context, this article should be read alongside Person-Centred Planning & Strengths-Based Support and ABI Service Models & Pathways.
When used effectively, technology can enhance planning and delivery. However, it must be implemented thoughtfully to ensure it supports rather than replaces person-centred practice.
Why technology matters in ABI services
ABI services often involve complex, dynamic support needs. Technology can help providers manage information, track outcomes and ensure consistency across teams.
It can also support individuals directly, improving independence and engagement.
Commissioner and inspector expectations
Commissioner expectation: Efficient and effective service delivery. Commissioners expect providers to use technology to improve quality, efficiency and outcomes.
Regulator expectation (CQC): Safe and effective use of systems. Inspectors expect technology to support, not compromise, person-centred care and safety.
Using digital care records to support planning
Digital care records allow providers to store, update and share person-centred plans more effectively. This improves accessibility and consistency.
Operational example 1: Real-time plan updates
An ABI provider implemented a digital care planning system that allowed staff to update plans in real time. Changes were immediately visible to all team members.
This reduced delays, improved communication and ensured that plans remained current.
Supporting individuals through assistive technology
Assistive technology can support individuals with ABI to engage in planning and daily activities. This includes tools for communication, memory and independence.
Operational example 2: Memory and prompting devices
A service introduced prompting devices and apps to support individuals with memory impairment. These tools helped individuals follow routines and participate in planning.
Staff monitored effectiveness and adjusted support as needed, improving independence and engagement.
Using data systems to track outcomes
Technology can support outcome tracking and performance monitoring, providing valuable data for planning and review.
Operational example 3: Digital outcome dashboards
An ABI provider used digital dashboards to track progress against outcomes. Managers reviewed data regularly and used it to inform planning and decision-making.
This improved transparency and supported continuous improvement.
Ensuring staff competence in using technology
Staff must be trained and supported to use technology effectively. Without this, systems may be underused or misapplied.
This includes:
- Training on digital systems and tools
- Ongoing support and supervision
- Monitoring of usage and effectiveness
Competence is essential for maximising benefits.
Governance and data security
Providers must ensure that technology is used safely and securely. This includes protecting personal data and maintaining system reliability.
This can include:
- Data protection policies and training
- Regular system audits
- Contingency planning for system failures
Governance is critical to maintaining trust and compliance.
Evidencing effective use of technology
To meet expectations, providers must demonstrate how technology supports person-centred planning. This includes:
- Improved accessibility and consistency of plans
- Enhanced outcome tracking
- Evidence of improved practice and outcomes
Strong evidence supports both inspection outcomes and commissioning relationships.
Technology as an enabler of person-centred practice
In ABI services, technology can enhance person-centred planning when used effectively. Providers that integrate digital tools into their approach demonstrate innovation, improved quality and stronger governance, aligning with both commissioner and regulatory expectations.