Articles

How CQC Assesses Workforce Competence and Training Effectiveness

CQC does not assess training compliance in isolation. Inspectors look for clear evidence that training translates into safe, effective and consistent practice across the service. This article explains how workforce...

Caseload Acuity and Capacity Intelligence in Mental Health Services: Measuring Workload Beyond Headcount

Safe caseload design in mental health services depends on more than the number of people allocated to each practitioner. Risk intensity, volatility, safeguarding activity, coordination demand and workforce capability all...