Service User Involvement Policy Template | Editable & CQC-Ready

Service User Involvement Policy | CQC-Ready & Fully Editable

This editable policy outlines how your service actively involves the people you support in shaping care delivery, contributing to decision-making, and informing quality improvement — in line with Regulation 17 (Good Governance) and co-production best practice.

✅ Suitable For:

• Supported living and domiciliary care providers
• All client groups — older people, learning disabilities, mental health, physical disabilities

📌 Covers:

• Individual involvement in care planning and reviews
• Participation in service meetings and recruitment
• Feedback systems, surveys, and action planning
• Accessible communication and inclusive engagement
• Staff responsibilities in promoting co-production
• Governance-level involvement and service improvement

🛡️ Making Safeguarding Personal

This policy strengthens the voice of people who use your service — helping to create a culture where individuals feel safe, listened to, and empowered to influence decisions.

📂 What's Included:

• Fully editable Word document (.docx)
• 2.5+ pages of professionally written content
• Consistent format used across all Impact Guru policy templates

💡 Why This Policy?

Service user involvement is more than a box to tick — it’s a cornerstone of quality care and a CQC inspection priority. This policy shows how your organisation embeds meaningful engagement at all levels.

Browse all CQC-ready policy templates or get in touch for support.

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• ✅ Fully editable Word documents
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