Using Data, Metrics and KPIs to Evidence Social Value Delivery

Data sits at the heart of credible social value reporting. Commissioners expect providers to evidence delivery using clear metrics rather than narrative alone. Providers that lack robust data often struggle to demonstrate impact, even where delivery is strong.

This article complements existing Knowledge Hub guidance on digital records and data and social value measurement and reporting. It focuses on practical use of metrics and KPIs in adult social care contexts.

Why Metrics Matter in Social Value

Metrics provide objectivity. They allow commissioners to compare performance, track progress and assess whether commitments are being met.

Without metrics, social value reporting relies on assertion rather than evidence.

Selecting Appropriate KPIs

Effective KPIs are aligned to outcomes rather than activities. They are also proportionate, avoiding unnecessary complexity.

Good KPIs typically:

• Reflect local priorities
• Are easy to collect consistently
• Support decision-making

Operational Examples of KPI Use

Example one: A provider tracks staff retention rates following local recruitment initiatives, reporting changes quarter by quarter.

Example two: A service measures participation rates in community programmes, using attendance data to evidence inclusion outcomes.

Example three: An organisation tracks carbon reduction through energy usage data linked to sustainability commitments.

Commissioner Expectations Around Data Quality

Commissioners expect data to be accurate, timely and auditable. Poor data quality undermines confidence regardless of reported outcomes.

Providers should be able to explain how data is collected, validated and reviewed.

Governance of Social Value Data

Metrics must sit within governance frameworks. This includes clear ownership, regular review and escalation where performance falls short.

Governance ensures data informs action rather than existing solely for reporting.

Using KPIs to Support Continuous Improvement

KPIs should drive improvement, not just compliance. Providers that use data proactively are better able to refine delivery and strengthen impact.

This approach builds commissioner confidence and supports long-term partnership working.

---